Remote instrument service application
Beckman Coulter recently announced the European launch of DxONE PROService, a custom remote-service application that enables laboratories to help ensure fast turnaround times for important patient test results through continuous instrument monitoring. DxONE PROService allows Beckman Coulter to work in collaboration with laboratories to identify potential system issues with alerts that notify of possible workflow disruptions. This helps to prevent circumstances that could compromise delivery of critical patient results and maximizes instrument uptime. The service securely channels performance information through Beckman Coulter’s proprietary data pipeline to a dedicated regional private cloud.
Through the secure, proprietary connection capabilities of DxONE PROService, laboratories can give Beckman Coulter service teams remote access to their instrumentation. Applying intelligent diagnostics, service professionals can take a forward-looking approach to identifying potential issues in advance, and proactively address them. Should issues arise, laboratory technologists and Beckman Coulter experts can engage in real- time troubleshooting and, if possible, fix issues remotely. If a service call is necessary, Beckman Coulter will have the information needed to expedite a resolution of the issue, ensuring laboratory operations are up and running as quickly as possible.
DxONE PROService meets the standard for the EU’s newly implemented General Data Protection Regulation (GDPR), which governs how the personal information of EU citizens is gathered, transferred and stored within the European Union. DxONE PROService uses encryption, VPN and authentication services, and dedicated regional private clouds that are in compliance with the GDPR.